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With a shared inbox, ticket prioritization, and automatic conversation rerouting, Intercom is excellent at guaranteeing professional support for your customers. The platform already comes with three different types of chatbots and allows you to customize your own. Intercom is a customer service solution notable for its usage of chatbots. Intercom – Most Chatbox-Oriented Alternative

Ticket prioritization to order responsesģ.

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Now has mobile apps for iOS and Android.Shared inbox makes responding to tickets a breeze.If you want additional modules from ProProfs, the cost will quickly add up.

On the downside, ProProfs lacks integration with other third-party tools like various social media apps. With ticket prioritization and a shared inbox, ProProfs can ensure your agents respond to customers in a timely and organized manner. ProProfs Help Desk is a highly integrated, cloud-based customer support tool. PRICING: starts at $10 per user per month

Other users are dissatisfied with Zendesk’s tickets, noting the interface cannot be changed and that tickets are difficult to sort.Ģ. Ironically, some users have reported problems with Zendesk’s customer service. Zendesk handily keeps all of your communication channels (voice, email, messaging, etc.) with customers in one place. Zendesk functions as an all-in-one solution, offering a sales CRM, community forum, answer bot, and more. Zendesk is a huge name in custom support products, and it’s not difficult to see why.

Zoho Desk – Most Customizable Alternativeġ.

Help Scout – Most Collaborative Alternative.

Intercom – Most Chatbox-Oriented Alternative.

ProProfs – Most Easy-to-Use Alternative.

Fortunately, there are several alternatives and competitors to Freshdesk, so let’s take a look through them and find a perfect CRM for you. Needless to say, there are varying forms of customer support, and you might find Freshdesk is not suited for your specific industry needs. Freshdesk is an all-in-one solution specifically designed to provide and expedite help desk support. No matter what your business is, you always want to provide customers with top-notch support.

Email Marketing Integrations for Microsoft Outlook.

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